Management Skills Training Course – 26th April 2017


This Management Skills course is designed to get the delegates thinking about the difference between leadership and management and how to be successful at both.

Course Objectives

  • Analyse their role, responsibilities and skills as a Team Leader
  • Identify a range of leadership styles and tailor their style to the individual
  • Improve team performance through motivation, giving feedback and managing performance
  • Communicate assertively and receive respect from others

Course Content

  • Leadership Styles – looking at how different styles of managing influences the performance of your people
  • Leadership Inventory – the key areas of managing people
  • Motivation and Recognition
  • Performance Management and Goal Setting
  • Communication Skills – different communication and behaviour styles
  • Assertiveness Skills
  • Awareness of why others behave the way they do
  • Be aware of their own responses and know how to keep in control
  • Giving Feedback – the rules, techniques and practice
  • Steps to Successful Delegation
  • Developing Teamwork – the principles of high performing teams

 Assessment and Certification

The course is delivered by an expert trainer and all candidates will be observed during training. Any written elements are straightforward and candidates would need a basic command of English (defined as Level 2) to complete them. We can also make special arrangements for anyone requiring assistance if requested in advance. Please contact us confidentially if you need any support, guidance or the assessment in a different language.


8:45am registration for 9:00am start until 4:30pm.  Refreshments and Lunch will be provided. 


Epsilon House, West Road, Ransomes Europark, Ipswich, Suffolk IP3 9FJ.  Directions and information will be sent upon booking. 


If you have any questions or need to contact us please telephone 01473 276 170 or email 

Posted By

Clare Whight

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