Customer Service Skills Training – 14th May 2019

This course is designed to assist staff handling customers to increase their confidence, in building relationships and by communicating effectively. These communication skills can also build confidence when dealing with clients and colleagues. Staff will learn how to handle dissatisfied customers more assertively, offering reassurance and resolutions, excelling and managing customer expectations where their complaint cannot be satisfied immediately. They will uncover the actual problems and suggest the correct solutions.

Duration: 8.45am registration for 9.00am start to 4.30pm.  Refreshments and Lunch will be provided.

Location: Epsilon House, West Road, Ransomes Europark, Ipswich, Suffolk IP3 9FJ with onsite car parking.

Cost: £140 + VAT per person. 

Posted By

Chamber Team

Chamber Team

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