Handling Conflict Training Course – 12th November 2019

This course will aim to teach you how to analyse the root cause of conflict, recognise how to stay control of your own emotions when in conflict, and identify strategies to manage and resolve conflict.

Course Content

  • Analysis of the part we play in the Drama Triangle
  • Analysis of our attitude, thoughts and reactions and how this influences our behaviour
  • The importance of staying in control of our thoughts, reactions and our emotions
  • Analysis of Kraybill Style Matters questionnaire and working through using the five recognised strategies to aid cooperation and improved working relationships
  • Strategies to address specific difficult situations
  • Assertive Behaviour, practising what to say and how to come across, giving effective feedback, separating the person from the problem
  • Use of the model to resolve conflict
  • Recognising the signs of the start of conflict within teams or individuals
  • Mediation – when to use mediation and how

Duration: 8.45am registration for 9.00am start until 4.30pm.  Refreshments and lunch will be provided.

Location: Epsilon House, West Road, Ransomes Europark, Ipswich, Suffolk IP3 9FJ with onsite car parking.

Cost: £140 + VAT per person. Group Discount is available for bookings of two or more delegates.

Contact: If you have any questions or need to contact us please telephone 01473 276 170 or email: bianca.mccarthy@sos-hr.co.uk


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