Accuracy & Attention to Detail – 4th April 2019

This workshop is highly participative and aims to demonstrate why we make mistakes and what methods we can put in place to produce more accurate text and number work.  It also considers the impact of errors on the individual, team and organisation, and how our personality traits influence the mistakes we make. Course Objectives – … read more …

Fire Marshal Basic Training – 14th March 2019

This course is suitable for all individuals working with others or independently who have the responsibility of coordinating the organisation’s fire prevention and evacuation procedures. This course will give delegates awareness, guidance on procedures, confidence in what to do and a complete overview for their own safety and others. Course Objectives Understand the role of … read more …

Emergency First Aid at Work – 30th January 2019

This course covers the role of designated First Aid Appointed Person and this includes looking after the equipment and facilities and calling the Emergency Services when required.  Arrangements should be made for an Appointed Person to be available to undertake these duties at all times when people are at work. Course Content What is First … read more …

Management Skills Training – 13th March 2019

We are running a one day Management Skills Training Course on 13th March 2019 which is perfect for Supervisors, Team Leaders, Managers and Directors who have the responsibility of managing a team of any size. It designed to get the delegates thinking about the difference between leadership and management of people and processes and how … read more …

Fire Marshal Basic Training – 16th October 2018

Fire Marshal Basic Training (Half day course) Epsilon House, West Road, Ransomes Europark, Ipswich, IP3 9FJ On Tuesday 16th October 2018 at 9:00am – 1:00pm Cost £85 + VAT per person Group Discount available for bookings of two or more This course is suitable for all individuals working with others or independently who have the … read more …

Managing Stress and Pressure – 27th September 2018

Managing Stress and Pressure (Full day course) Epsilon House, West Road, Ransomes Europark, Ipswich, IP3 9FJ On Thursday 27th September 2018 at 9:00am – 4:30pm Cost £140 + VAT per person Group Discount available for bookings of two or more This course demonstrates how to effectively identify and manage the impact of stress and pressure … read more …

Emergency First Aid at Work – 22nd August 2018

Emergency First Aid at Work (Full day course) Epsilon House, West Road, Ransomes Europark, Ipswich, IP3 9FJ On Wednesday 22nd August 2018 at 9:00am – 4:30pm Cost £99 + VAT per person Group Discount available for bookings of two or more This course covers the role of designated First Aid Appointed Person and this includes … read more …

Customer Service Skills – 7th August 2018

The course will cover customer services skills, communications skills  and complaint handling. The benefit of taking part in this training is that it will help staff increase their confidence in building relationships and communicating effectively towards customers as well as helping staff to handle dissatisfied customers more assertively, offering reassurance and resolutions, excelling the customer’s … read more …

Managing Stress and Pressure – 19th October 2017

Managing Stress and Pressure  (Full day course)  Epsilon House, West Road, Ransomes Europark, Ipswich, IP3 9FJ  On 19th October 2017  At 09:00am – 4:30pm  Cost £140 + VAT per person Group discount available for bookings of two of more The course will be delivered by a PTLLS qualified Managing Stress and Pressure trainer  This course will cover the … read more …

Emergency First Aid At Work – 31st August 2017

Emergency First Aid at Work – 31st August 2017 June 20, 2017 Leave a Comment Thursday 31st August 2017  At  9:00am – 4:30pm  Cost £99 + VAT per person Group Discount available for bookings of two delegates or more. Description This course covers the role of designated First Aid Appointed Person and this includes looking after … read more …