Management Skills Training Course – 20th September 2017

Management Skills Training Course  (Full day)  Epsilon House, West Road, Ransomes   Europark, Ipswich, IP3 9FJ  On Wednesday 20th September 2017 At 9:00am – 4:30pm Cost £140 + VAT per person Group discount available for bookings of two of more. The course will be delivered by a PTLLS qualified Management Skills trainer.  This course is suitable for all Supervisors, … read more …

Emergency First Aid At Work – 24th October 2017

Emergency First Aid at Work  (Full day course)  Epsilon House, West Road, Ransomes Europark, Ipswich, IP3 9FJ  On  Tuesday 24th October 2017  At 9:00am – 4:30pm  Cost £99 + VAT per person Group Discount available for bookings of two delegates or more. This course is aimed at people who require basic first aid knowledge. Description This course covers the … read more …

Emergency First Aid at Work – 31st July 2017

Monday 31st July 2017  At  9:00am – 4:30pm  Cost £99 + VAT per person Group Discount available for bookings of two delegates or more. Description This course covers the role of designated First Aid Appointed Person and this includes looking after the equipment and facilities and calling the Emergency Services when required.  Arrangements should be … read more …

Fire Marshal Basic Training – 8th June 2017

9:00am till approximately 1:30pm   Cost £85 + VAT per person  Group discounts are available for multiple booking of two or more. This course is suitable for all individuals who have the responsibility of coordinating and ensuring implementation of the organisation’s fire prevention and evacuation procedures. Description  This course is suitable for all individuals working with … read more …

Customer Service Skills Training – 16th May 2017

Cost £140 + VAT per person  Group Discount available for bookings of two or more.  The course will be delivered by a PTLLS qualified customer service skills trainer.  This course will cover the following areas: Communicating effectively Managing customer expectations Handling challenging customers Dealing with complaints Problem solving  Description This course is designed to assist … read more …

Management Skills Training Course – 26th April 2017

Description This Management Skills course is designed to get the delegates thinking about the difference between leadership and management and how to be successful at both. Course Objectives Analyse their role, responsibilities and skills as a Team Leader Identify a range of leadership styles and tailor their style to the individual Improve team performance through … read more …

IOSH Managing Safely – 3 Day Course over 10th/11th/12th April 2017

9.00am till 4.30pm FULL ATTENDANCE IS MANDATORY  Cost £360 + VAT per person Managing Safely V5 is for managers and supervisors in any sector, and any organisation. This is a practical programme, full of step-by-step guidance, with a sharp business focus. The format is highly innovative and the content is designed to engage and inspire … read more …

Dealing with Difficult People – 26th April 2017

9:00am – 4:30pm – Cost £140 + VAT per person The course will be delivered by a Professional trainer and PTLLS qualified  This course will cover the following areas: Analyse why some people are difficult Identify different types of difficult behaviour Examine your own communication style and the effect of this Identify ways to deal with … read more …