Emergency First Aid at Work Training – 23rd May 2019 & 18th September 2019

This course covers the role of designated First Aid Appointed Person and this includes looking after the equipment and facilities and calling the Emergency Services when required. Arrangements should be made for an Appointed Person to be available to undertake these duties at all times when people are at work. On this course you will … read more …

Fire Marshal Basic Training – Half Day Course – 13th June 2019 & 24th October 2019

This course is suitable for all individuals working with others or independently and those who have the responsibility of coordinating and ensuring implementation of the organisation’s fire prevention and evacuation procedures. This course will give you awareness, procedure and complete overview for your own safety and others.   On completion delegates will be able to … read more …

Managing Stress and Pressure Training Course – 17th July 2019

This course demonstrates how to effectively identify and manage the impact of stress and pressure in the workplace, recognise our own stress signals, and look at types of control in handling stress positively and healthy and unhealthy coping styles. This course will also look into management standards for workplace stress, work/life balance and how time … read more …

Handling Conflict Training Course – 12th November 2019

This course will aim to teach you how to analyse the root cause of conflict, recognise how to stay control of your own emotions when in conflict, and identify strategies to manage and resolve conflict. Course Content Analysis of the part we play in the Drama Triangle Analysis of our attitude, thoughts and reactions and … read more …

Accuracy and Attention to Detail Half Day Training Course – 16th October 2019

This course aims to demonstrate why we make mistakes and what methods we can put in place to produce more accurate text and number work. It also considers the impact of errors on the individual, team and organisation, and how our personality traits influence the mistakes we make. At the end of the workshop, delegates … read more …

Dealing with Difficult People – 26th June 2019

The course will be delivered by a professional and PTLLS qualified trainer and will demonstrate how to effectively neutralise problem situations in the workplace. Using practical activities to relate the subject matter to their own situations so delegates take away tools and actions they can immediately implement. Duration: 8.45am registration for 9.00am start to 4.30pm.  … read more …

Customer Service Skills Training – 14th May 2019

This course is designed to assist staff handling customers to increase their confidence, in building relationships and by communicating effectively. These communication skills can also build confidence when dealing with clients and colleagues. Staff will learn how to handle dissatisfied customers more assertively, offering reassurance and resolutions, excelling and managing customer expectations where their complaint … read more …

Join us at the next Chamber Breakfast Felixstowe Ferry Golf Club 20th February 7am

Our Speaker will be Helen Greengrass from Felixstowe Forward “Repurposing Hamilton Road What are we doing? What could we do?”      

Accuracy & Attention to Detail – 4th April 2019

This workshop is highly participative and aims to demonstrate why we make mistakes and what methods we can put in place to produce more accurate text and number work.  It also considers the impact of errors on the individual, team and organisation, and how our personality traits influence the mistakes we make. Course Objectives – … read more …

Fire Marshal Basic Training – 14th March 2019

This course is suitable for all individuals working with others or independently who have the responsibility of coordinating the organisation’s fire prevention and evacuation procedures. This course will give delegates awareness, guidance on procedures, confidence in what to do and a complete overview for their own safety and others. Course Objectives Understand the role of … read more …